World Travel Centre (WTC) was founded in 1990 initially as a consolidator and soon moved into Corporate and Lon-haul retail.

Ethos

• Our success is based on a Partnership approach with the main stakeholders:

1. Customers – Corporate Clients & Agents

2. Suppliers – Airlines & Travel providers

3. Management and Staff.

• Technology- we are at the forefront for innovation, efficiencies, and a paperless environment. Projects are planned, developed and implemented to meet the ever changing needs of the business and our customers.

• The business remains Independent, maintains considerable financial reserves and operates to the highest standards of corporate governance.

• Trained professionals and sophisticated technology

Our people

• WTC is the envy of the Irish Travel Industry as our staff turnover levels are almost zero.

• We have the most experienced and knowledgeable people of any TMC.

• This achievement has been key in the delivery of industry leading service levels.

• Each Corporate account has designated agents assigned from our team of 15. This personal relationship is key to our success and high customer satisfaction levels.

Service & Support

• WTC has been voted Best Supplier by our peers for 7 consecutive years. (Irish Travel Industry awards).

• WTC operates to the highest standards with benchmarks in place for response times, quotation turnaround, refunds and yes, even complaints (when they rarely arise).

• Comprehensive searches - Published fares, Low-cost fares and negotiated net rates.

• A high level of product knowledge - Latest online booking tools

• Online is not always the best option, our corporate call centre is available in office hours, 5 ½ days a week.

• We provide 24/7 emergency cover.

• First rate, timely management information supplied electronically.

• We have a proven track record in risk management on behalf of our clients.

Technology

Our proven strategy is two-fold

1. We use the latest industry standard seamless booking tools for Air, Hotels, Car-hire etc.

2. Our in-house development team create customised solutions for our partner organisations. For example:

• WTC designed travel booking tool specifically for public sector bodies.

• WTC designed accounts, fares and billing system used by most travel agents today.

• IT solutions are not just supplied, full user training is provided by WTC and instant remote support.

• Accounts, Billing, Management information all supplied electronically.

• Technology investment averages €300k per annum.

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www.worldtravel.ie