TSI USA – TravelFocus

TravelFocus was established in 1983 and is one of the top 20 travel agencies in the US. Currently our sales exceed $250 million and we have offices in Chicago, Dallas, Los Angeles, and New York City, with fulfillment centers in Manila, Philippines and Toronto, Canada. TravelFocus’ core competencies are corporate travel management, consolidator airline tickets and travel audit and expense software. The company is owned by the executive management team and the CEO. Current chief officers are Richard Kumpf, CEO and Gary Goodlin, COO.

The secret to our success has been in four key areas: superior service levels, innovative technology, discount hotels and airline tickets, and our employee culture. Specifically, our clients reservation and consulting services range from VIP, onsite, dedicated teams, call centers to offshore fulfillment, all 24 hours a day, seven days a week. Our innovative technology ranges from online booking to audit and expense reporting with our proprietary software and third party technology partners. Our consolidator department has access to more than 300 international airline discounts worldwide to and from the US. Most important, we have adopted an employee first culture, creating an environment where we put our employees first, with the intent they will put our customers first and the hope our customers will put TravelFocus first among its vendors.

Our clients’ annual travel purchases range from $500,000 to $50 million. Several of our clients require worldwide 24 hour travel service, which is handled by our global call center. Other clients require traditional travel management and expense reporting services from boutique investment banks and law firms to fortune 1000 firms to worldwide cargo companies. Our strongest service configuration is online booking support where we provide online ticketing support for 100s of corporations with different booking engines and large consumer sites. Moreover, TravelFocus created the first online booking engine in the US dating back to 1993, and was the catalyst and underlying technology for several large corporate and recognizable consumer booking engines in existence today.

Corporate Services Include:

• Account Management – policy creation, contract negotiation and implementation
• Reservations Services – 24/7 VIP, onsite, team, call center, offshore and fulfillment
• Discount Contracts – 300 air consolidator contracts and 70,000 hotel contracts
• Expense Recapture – unused ticket, refund, void, credit and approval management
• Credit Card Rebates – MasterCard credit card with cash or mileage rebate program
• Data Analysis – custom reports and benchmark services

Proprietary Products include:

• Corporate Controller – online policy, profiles, administration and product configuration
• Trip Builder – online travel booking and syncs with online expense reporting
• Travel Auditor – online fare and rate searches for cheaper prices up to departure/arrival
• Trip Manager – online security, notifications, approvals, and credit/refund management
• Expense Reporter – online expense reporting and syncs with online travel booking
• Report Generator – online reporting for travel, expense reporting and credit cards

Other Travel Services include:

• Meeting Planning – event, meeting, incentive and group services
• Consulting Services – business plan development and industry benchmarking
• Visa / Passport Service – international services and document delivery
• Adoption Services – Eastern Europe and Asia adoption services
• Leisure and Vacations – vacation, tour and cruise services
• Gift Certificates – MasterCard travel gift certificates through TravelVacations

Nonstop Savings and Service! Guaranteed!

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www.travelfocus.com